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FAQ


sign up and account

How can I register?
How can I register?
How can I register?

Registration is very simple. To do this, click sign up at the top of this site, enter your email and password, complete “create an account” form or you can track the shopping steps by adding product to the cart. During the shopping process, registration in your website will happen.

How do you log into your account?
How do you log into your account?
How do you log into your account?

To go this section, click log in at the top of this site. Type your email and password and log into your account. During the shopping process, “log in” form will be opened and you can log into your account.

What is “My account” placed at the top of the site?
What is “My account” placed at the top of the site?
What is “My account” placed at the top of the site?

It is a key with more features opened after logging into the website through which you can have access to specific information including completed orders, status of order, your contact information, wishlists, product reviews,… and manage them. To view the features, please register or log into your account.

Is it possible to edit the user information and my email?
Is it possible to edit the user information and my email?
Is it possible to edit the user information and my email?

Yes, you can edit your user information. To do this, you must log into your account entering the email and password. Then click on "Account Information" and change your e-mail and password through "Change Password” option.

Agency

Is the price of products different for the agencies?
Is the price of products different for the agencies?
Is the price of products different for the agencies?

If qualified for the agency, the price of products and website services will be represented by a special tariff.

Is it possible to use the website for the agencies?
Is it possible to use the website for the agencies?
Is it possible to use the website for the agencies?

In the simplest way, you can submit and track all purchases, orders, shipments through sign up and creating an account.

Is it possible to display separately wholesale prices from retailers and consumers in website?
Is it possible to display separately wholesale prices from retailers and consumers in website?
Is it possible to display separately wholesale prices from retailers and consumers in website?

Yes, It is possible. We can display specific prices of an agent or an area in the site visible only for that agent.
The process is very simple. After registration, we will change the type of your account to agency. Each time you login to your account, special price of agency is displayed for you. You can order using these prices and enjoy the numerous benefits considered for agencies.

Is it possible to sell your products along with my own items?
Is it possible to sell your products along with my own items?
Is it possible to sell your products along with my own items?

Yes, It is possible. But keep in mind that agencies sell our products and services exclusively, will be enjoyed more privileges.

What should I do to receive the agency for selling products?
What should I do to receive the agency for selling products?
What should I do to receive the agency for selling products?

Please complete the agency form and send documents required.
If you require more information, ask your question by completing contact us form.

What should I do to request the agency in my country?
What should I do to request the agency in my country?
What should I do to request the agency in my country?

To do this, go to the agency page in website, complete the request for agency Form.
Our colleagues will contact you and a meeting will be arranged to make a contract.

Do agencies also provide after-sales services?
Do agencies also provide after-sales services?
Do agencies also provide after-sales services?

Yes, after-sale services including technical services, support, warranty and so forth are provided by the agencies.

Can agencies purchase the company's products and services on credit?
Can agencies purchase the company's products and services on credit?
Can agencies purchase the company's products and services on credit?

Yes, Depending on the value of sales conducted by an agent, as well as facilities, experiences and duration of the cooperation, special facilities in payment or returning unsold product are considered for agents.

Affiliate

How can I cooperate with you on sales?
How can I cooperate with you on sales?
How can I cooperate with you on sales?

You can cooperate with us through the website and earn money. Also, you can proceed via our exclusive agency in [name of city] and earn revenue from the sale of products.

I would like to cooperate with you as an affiliate, what should I do to start?
I would like to cooperate with you as an affiliate, what should I do to start?
I would like to cooperate with you as an affiliate, what should I do to start?

If you have not registered, please register first. Then go “affiliate” section through cooperation menu and complete the form to change your account type as an affiliate.

Are the prices presented by an affiliate different from the prices on the site?
Are the prices presented by an affiliate different from the prices on the site?
Are the prices presented by an affiliate different from the prices on the site?

Yes, after registering and completing the affiliate form and making an agreement, your account type will be changed to affiliate. Our store system will display special prices of affiliate and your purchases will be calculated with those prices. Even it is possible that prices vary among other Affiliates that depend on the activity and your sales amount.

Can I purchase the products from the website and sell by my own favorite price?
Can I purchase the products from the website and sell by my own favorite price?
Can I purchase the products from the website and sell by my own favorite price?

Yes, we sell the products to affiliates based on defined price and do not interfere at what price they sell to you. Keep in mind that if the prices change, you will be an independent seller who sells our products not an agent for us.

In what ways can I sell your products and services?
In what ways can I sell your products and services?
In what ways can I sell your products and services?

This depends on your capabilities and facilities. Personal appearance, advertising in social networks like Facebook, Instagram, Viber, etc., sending email and SMS are the ways in which you can sell the products and services presented on the website. You can find the best way to sell the products and services of this website depending on your capabilities and facilities.

Wholesale

Apart from selling individual products, is there also the possibility of selling in bulk?
Apart from selling individual products, is there also the possibility of selling in bulk?
Apart from selling individual products, is there also the possibility of selling in bulk?

Yes, it is possible to sell products in bulk with wholesale prices apart from selling individually.

What should I do to purchase as a wholesaler?
What should I do to purchase as a wholesaler?
What should I do to purchase as a wholesaler?

If you are not registered, first register in the website as a wholesaler via "Create Account". To do this, you can go cooperation menu. Once registered as a wholesaler, you will be able to view a product category and defined prices for the wholesale and make your purchases.

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